General terms and conditions
Vulkán Hotel Ltd. General Terms of Contract
effective: from October 30, 2023
1. Data of the service provider
- Vulkán Hotel Szállodaüzemeltető Kft.
- Abbreviated name: Vulkán Hotel Kft. Headquarters: 9500 Celldömölk, Sport utca 10. Company registration number: 18 09 109130 Tax number: 14949960-2-18
- Representative: Managing Director András Gachályi
2. General rules
2.1. These "General Terms and Conditions" regulate the use of the Service Provider's accommodation and its services. The Service Provider is entitled to unilaterally modify the "General Terms and Conditions" at any time in compliance with the relevant legislation.
2.2. Special, individual terms and conditions are not part of the published General Terms and Conditions, but do not exclude the conclusion of separate agreements with travel agents and organizers, with different conditions depending on the type of business.
3. Contracting party
3.1. All services provided by the Service Provider are used by the Guest at his own risk.
3.2. If the Guest places the order for the services directly with the Service Provider, the Guest is the Contracting Party. The Service Provider and the Guest jointly become contractual parties if the conditions are met (hereinafter referred to as Parties).
3.3. If the order for the services is submitted to the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the terms of cooperation are governed by the contract concluded between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to check whether the third party legally represents the Guest.
3.4 In view of the health and safety risks of the activity, the Service Provider can only provide the services if the guest provides his name and address to the Service Provider before using the service.
4. Creation of the contract, method of booking, modification, obligation to notify
4.1. The Service Provider sends an offer to the Guest's verbal or written offer request. If a specific order is not received within 48 hours from the sending of the offer, the Service Provider's offer will cease to be binding.
4.2. The Contract is established by the written confirmation of the Guest's written or oral reservation sent by the Service Provider, and thus is considered a written Contract. A verbal reservation, agreement, amendment, or its verbal confirmation by the Service Provider does not constitute a contract.
4.3. The Agreement on the use of the accommodation service is for a specific period of time.
4.3.1. If the Guest permanently leaves the room before the end of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell a room vacated before the expiration date.
4.3.2. The prior consent of the Service Provider is required for the extension of the accommodation service initiated by the Guest. In this case, the Service Provider can stipulate the reimbursement of the fee for the already performed service.
4.4. Amendments and/or additions to the Agreement require a written agreement signed by the Parties.
5. Cancellation conditions
5.1. €1,500 or In the case of an accommodation reservation not exceeding HUF 450,000:
If no other conditions have been specified in the hotel's offer, it is possible to cancel the accommodation service without penalty until 18:00 local time on the day of arrival.
a) If the Contracting Party has not ensured the use of the accommodation services by advance payment, credit card guarantee, or in other ways stipulated in the Contract, the Service Provider's service obligation will cease after 18:00 local time on the day of arrival.
b) If the Contracting Party has ensured the use of accommodation services by advance payment, credit card guarantee, or in other ways stipulated in the Contract, and does not arrive by 6:00 p.m. local time on the day of arrival, or does not indicate in advance that it will arrive at a later time, the The Service Provider enforces the amount specified in the Contract, but at least one daily accommodation fee, as a penalty (penalty). In this case, the accommodation will be reserved for the Contracting Party until 12:00 noon on the day following the day of arrival, after which the Service Provider's service obligation will cease.
5.2. €1,500 or In the case of accommodation bookings exceeding HUF 450,000: 21 days before arrival penalty-free (regret money free) 21 – 15 days before arrival in case of cancellation: 20%14 – 8 days: 30%7 – 5 days: 40%4 – 0 days, or In case of "no show": we charge a penalty of 50%.
5.3. In the case of reservations of products subject to special conditions, group travel, or events, the Service Provider establishes conditions set out in a separate Contract, different from the above.
6. Prices
6.1. The hotel's room rates (Rack Rate) are posted in the hotel room or at the hotel entrance. Price lists of other services are available in the respective hotel departments (restaurant, medicine, wellness).
6.2. The Service Provider is free to change its advertised prices without prior notification.
6.3. The prices include the value-added tax (VAT) applicable at the time of the offer, regulated by law. The Service Provider will transfer the additional burdens due to the amendment of the applicable tax law (VAT) to the Contracting Party, subject to prior notification. The tourist tax is payable extra on top of the accommodation fee.
6.4. Current discounts, promotions and other offers are announced on the vulkanhotel.hu website.
7. Family discounts
7.1. Accommodation is free until the child is 4 years old, if he is staying in the same room as his parents. In case of 2 adults arriving with several children under the age of 4, instead of the price of two double rooms, the price of two single rooms will be paid.
7.2. Discounted room rates apply for ages 4-12.
7.3. The fee payable for children over 12 years old is included in the current price list
8. Method of payment, guarantee
Individual guests:
8.1. The Service Provider claims the consideration for the services provided to the Contracting Party no later than after the use, before leaving the hotel.
8.2. The Service Provider, in order to guarantee the use of the service in accordance with the Agreement and the settlement of the consideration:
a) you can request a credit card guarantee, during which the value of the ordered and confirmed service is blocked on the credit card
b) may request an advance payment for part or the entire amount of the participation fee
8.3. You can settle the account of the Contracting Party in HUF and/or
a) in any currency that the Service Provider announces for acceptance. In this case, the conversion and invoicing takes place at the currency selling rate of the Service Provider's account holder bank on the day of the performance of the services used by the Guest.
b) the Service Provider accepts cash-saving payment instruments (credit card, SZÉP card), the current list of which is available to the Contracting Party upon request.
8.4. Costs related to the use of any payment method are charged to the Contracting Party and its SZÉP card/credit card.
Travel agencies: The contract with the service provider contains the individual payment conditions.
9. Method and terms of receiving requests for the service
9.1. The Guest can book the hotel room from 2:00 p.m. on the day of arrival (Check in) and must leave by 11:00 a.m. on the last day of stay (Check out), if possible, he can stay in the room until 11:00 a.m.
9.2. If the Guest wants to book the room before 09:00 a.m. on the day of arrival, the price of the previous night will be charged.
9.3. After 11:00 a.m., we charge a room extension fee of HUF 4,000 per room, and by paying this fee, you can stay in the room until 4:00 p.m. on that day (Late Check out). It is also possible to arrive early (Early Check in), the rate of which is HUF 4,000 / room, and by paying this fee, it is possible to stay in the room from 10:00 a.m. on that day.
10. Digital document reader and VISA system
10.1. According to the current law, the check-in and room reservation is subject to the handing over of a photo ID (identity card, driver's license card or passport) confirming the personal data of the persons using the accommodation service upon arrival at the reception, or recording it with a digital document scanner on the part of the hotel. For the identification of all guests, it is necessary to present a photo document upon arrival, also for children under 14 years of age from June 1, 2022.
10.2. According to the current legislation, if the guest does not hand over his personal identification document upon arrival, in that case the hotel will refuse to provide accommodation. From September 1, 2021, the hotel is obliged to transfer data to the Guest Information Closed Database (VIZA) system.
10.3. In the event of a stay refused based on the law, the hotel does not claim the advance payment, cancellation or modification amount included in the booking confirmation.
11. Pets
11.1. Pets up to a maximum of 15 kg can be brought into the Service Provider's accommodation, they can be kept in the hotel room under the supervision of the Guest, they can use the common areas to access the rooms, but they cannot visit other places (restaurant, swimming pool, etc.). The pet surcharge is included in the current price list.
11.2. The guest must indicate the introduction of the pet to the hotel in advance at the time of booking, if the guest does not indicate this need in advance, the Service Provider will invoice the Guest for the extra pet surcharge found in the daily price list valid at all times.
11.3. The Guest is fully responsible for the damage caused by the pet, the possible extra cleaning fee will be paid on the spot, the amount of compensation is valid according to point 16.
12. Refusal of performance of the contract, termination of the service obligation
12.1. The Service Provider is entitled to terminate the Agreement for accommodation services with immediate effect, thus refusing to provide the services, if:
a) the Guest does not use the room or the facility as intended
b) the Guest behaves in an objectionable and rude manner with the security and order of the accommodation, its employees, is under the influence of alcohol or drugs, shows threatening, insulting or other unacceptable behavior
c) the Guest suffers from an infectious disease.
d) the Contracting Party does not fulfill its advance payment obligation specified in the Contract by the specified date.
12.2. If the Agreement between the parties is not fulfilled due to force majeure, the agreement will be terminated.
13. Placement guarantee
13.1. If the Service Provider's hotel cannot provide the services included in the Contract due to its own fault (e.g. overcrowding, temporary operational problems, etc.), the Service Provider is obliged to arrange the Guest's accommodation immediately.
13.2. The Service Provider is obliged to:
a) to provide/offer the services included in the Contract, at the price confirmed in it, for the period stipulated therein - or until the obstruction ceases - at another accommodation of the same or higher category. All additional costs of providing substitute accommodation are borne by the Service Provider
b) to provide the Guest with a one-time telephone call free of charge to notify the change of the accommodation
c) to provide a free transfer for the Guest to move to the offered substitute accommodation, and for any subsequent move back 13.3. If the Service Provider fulfills these obligations in full, or if the Guest has accepted the alternative accommodation option offered to him, the Contracting Party may not make a subsequent claim for compensation.
14. Illness or death of the guest
14.1. If the Guest falls ill during the use of the accommodation service and is unable to act in his own interest, the Service Provider offers medical assistance.
14.2. In the event of illness/death of the Guest, the Service Provider claims cost compensation from the sick/deceased's relative, heir, or bill payer; with regard to possible medical and procedural costs, compensation for services used before death, and possible damage to equipment and furnishings in connection with the illness/death.
15. Rights of the contracting party
15.1. Pursuant to the Agreement, the Guest is entitled to the intended use of the ordered room and the facilities of the accommodation, which are included in the standard range of services and are not subject to special conditions.
15.2. The Guest may make a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. During this period, the Service Provider undertakes to handle complaints sent to it with written confirmation (or recorded by it in the protocol).
15.3. The Guest's right to complain ceases after his departure from the accommodation.
16. Obligations of the contracting party
16.1. The Contracting Party is obliged to settle the consideration for the services ordered in the Contract by the date and in the manner specified in the Contract.
16.2. The Guest shall ensure that children under the age of 14 under his/her responsibility stay in the Service Provider's hotel only under the supervision of an adult.
16.3. The Guest may not bring his own food and drink into the hotel's catering units.
17. Liability of the contracting party
The Guest is responsible for all damages and disadvantages suffered by the Service Provider or a third party due to the fault of the Guest or his/her companion or other persons under his/her responsibility. The Guest is responsible for paying the Service Provider for the damage he/she has caused (e.g. extra cleaning: from a gross price of HUF 19,000). This responsibility exists even if the Damaged Party requests the repair of the damage directly from the Service Provider.
18. Rights of the service provider
If the Guest does not comply with his obligation to pay the fee for services subject to penalties that have been used or ordered in the Contract but not used, the Service Provider shall have the right of lien on the personal belongings of the Guest that he brought to the hotel to secure his claims.
19. Obligation of the service provider
The Service Provider is obliged to:
a) to fulfill the accommodation and other services ordered on the basis of the contract in accordance with the applicable regulations and service standards
b) investigate the guest's written complaint and take the necessary steps to deal with the problem, which must also be recorded in writing
20. Responsibility of the service provider
20.1. The Service Provider assumes responsibility for any damage to the Guest that occurred within its facilities, due to the fault of the Service Provider or its employees.
20.1.1. The Service Provider's responsibility does not extend to those damage events that occurred due to an unavoidable cause beyond the scope of the Service Provider's employees and guests, or that were caused by the guest himself.
20.1.2. The Service Provider may designate places in the hotel where the Guest may not enter. The Service Provider assumes no responsibility for any damage or injury that may occur in such places.
20.1.3. The Guest must immediately report the damage to the hotel and provide the hotel with all the necessary data that is necessary to clarify the circumstances of the damage or to record a police report/police procedure.
20.2. The Service Provider is only responsible for valuables, securities and cash if the item has been specifically taken over for safekeeping.
20.2.1. The Service Provider assumes no responsibility for personal items left in the Service Provider's public spaces or rooms (including items placed in the room safe).
20.2.2 The Service Provider does not assume responsibility for valuables left in a vehicle in the Service Provider's parking lot, and the Service Provider investigates the occurrence of damage to parked vehicles and, if the damage is attributable to its own negligence, compensates for it.
20.3 The amount of compensation is fifty times the amount of the daily room price according to the Contract, unless the damage is less than this.
21. Data protection
In fulfilling its obligations contained in the Contract, the Service Provider is obliged to act in accordance with the provisions of the relevant legislation related to data protection - and, if the Contracting Party has brought this to the Service Provider's attention - the relevant internal rules of the Contracting Party.
22. Vis maior
Any reason or circumstance (for example; war, fire, flood, bad weather, power shortage, strike) over which the party has no control (vis majeure), any party is released from fulfilling their obligations arising from the Agreement, as long as this reason or circumstance exists. The parties agree that they will use their best efforts to minimize the occurrence of these causes and circumstances and to remedy any damage or delay caused as soon as possible.
23. Applicable law in the legal relationship of the parties, proceeding court
The legal relationship between the Service Provider and the Contracting Party is governed by the provisions of the Hungarian Civil Code. Any legal dispute arising from the service contract shall be settled by the court having jurisdiction according to the place of service.
24. Website
24.1 References and Links
Vulkán Hotel Kft. has no influence on the design and content of material owned by third parties linked or referred to on its websites.
24.2 Copyright
The layout of the web pages, the diagrams, images and logos used, as well as the collection of individual contributions, are protected by copyright. Vulkán Hotel Kft. does not allow the copying or use of any such objects in other electronic or printed publications, such as diagrams, images or texts. without your consent.
24.3. Cookies
When you visit our websites, a recurring cookie (a small text file) is created and saved on your computer's hard drive. The cookie allows you to be recognized when you visit our website, making it easier for you to browse the site.
24.4. Analytics
Vulkán Hotel Kft. uses an analytical tool to monitor its websites, which creates a series of data and monitors how visitors use our websites. The system creates a cookie when you view the page, with the aim of recording information related to the visit (visited pages, time spent on our pages, browsing data, exits, etc.), which, however, cannot be linked to the person of the visitor. This tool helps to improve the ergonomics of the website, to create a user-friendly website, in order to enhance the online experience of the visitors. Vulkán Hotel Kft. does not use analytical systems to collect personal information. Most Internet browsers automatically accept these cookies, but visitors have the option to delete them or refuse them automatically. As all browsers are different, please select "Help" from your browser's toolbar to find out how to set your cookie preferences. However, you may not be able to use certain features on our website if you choose not to accept cookies.
24.5. SSL security
In order to guarantee its security and ensure highly confidential data management, Vulkán Hotel Kft. uses SSL privacy encryption software on its websites for online bookings. Your credit card number and any other information you enter when filling out various questionnaires is automatically encrypted and protected during transmission over the network. Once the information arrives on our server, it is decrypted using a unique private key. SSL enables your browser to connect to our website and agree on a secure communication channel in a transparent manner. SSL is the most widely used and successful secure transaction system today. To use this system, you simply need to check the compatibility of your browser.
24.6. Newsletter subscription
When subscribing to the newsletter, by voluntarily entering the name and e-mail address, the user consents to Vulkán Hotel Kft. sending him electronic mail. Vulkán Hotel Kft. ensures that the user can unsubscribe from the newsletter at any time by clicking on the link at the bottom of the e-mails and by sending a cancellation request to the e-mail address reservation@vulkanhotel.hu .